Tesco PLC

Executive Summary

This case study highlights Rayyan Karim’s collaboration with Tesco PLC, a leading retail giant, to spearhead a comprehensive Agile transformation strategy. By guiding leadership and delivery teams, Rayyan facilitated the beginning of a groundbreaking shift in how Tesco approached digital transformation.

Tesco PLC, a global retail powerhouse, recognized the need to adapt its digital operations to meet evolving customer demands. The complexity of aligning IT and business functions posed a significant challenge, demanding a strategic transformation approach.

Client Background

4 +
Different Continents
6 +
Years of Digital Transformation
8 +
Different Industries
9 +
Years Business Experience

Problem Statement

Tesco faced operational silos, slow decision-making, and fragmented digital initiatives. Leadership sought a cohesive strategy that united teams, streamlined processes, and ensured a laser focus on customer value.

Solution Offered

Rayyan Karim was engaged to architect and implement a transformative Agile strategy. His expertise in Agile methodologies and leadership coaching positioned him to guide Tesco’s leadership and delivery teams towards a synchronized transformation.

Implementation Process

Rayyan orchestrated a series of immersive workshops that brought IT and business functions together. Through co-creation, these teams designed impactful Objectives and Key Results (OKRs) and forged a new operating model that championed transparency and customer-centric delivery.

Results & Impact

Tesco experienced a remarkable shift in its operations. Teams were no longer disparate entities; they aligned around a shared vision. Transparent processes and customer value delivery propelled operational efficiency, driving an upswing in customer satisfaction and internal collaboration.

Challenges Overcome

The transformation journey was not without challenges. Navigating the intricacies of aligning traditionally separate functions demanded strategic finesse. Rayyan’s adept problem-solving skills guided Tesco through these hurdles, fostering adaptability and resilience.

The Tesco case unveiled crucial lessons. Collaborative transformation is not merely about processes—it’s a cultural shift. Strategic alignment requires commitment from leadership, transparency across functions, and continuous learning to sustain the transformational momentum.

Lessons Learned

Happy Clients

Transformative results and satisfied clients attest to the power of Rayyan’s agile coaching expertise. Join us and experience the impact of agile coaching firsthand.

"He is wise amongst his years and he has the heart to be the best coach in your organisation. An amazing individual and a leader amongst coaches"
Adeel Customer Client
Adeel Mirza
"Worked tirelessly to get us to a solid place quickly. He has a remarkable ability to bring everyone together and get the right people to make decisions"
Jack Customer Client
Jack Horton
“Rayyan provides provable and efficient methods of laying out our ways of working which helped us across many teams to get perspective and gain momentum quickly.”
Nath Customer Client
Nathaniel Cole



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